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Cancellation and Refunds
The fare is subject to date change and cancellation penalty. The cancellation before departure (if allowed) needs to be done at least 24hrs prior.
The Penalty will be waived off only in case of death of passenger or family member(Death Certificate Required).The Penalty will not be waived if upgrading to a higher class.
The cancellation penalties mentioned above may vary if the cancellation is not done as per the set guidelines.
If the flight you booked got cancelled, www.airfaretravelinfo.com will process the refund (subject to airline policy), deducting Rs.300/-(Domestic) and Rs.600/-(International) as service charge and applicable bank charges.Please send an email to infoairfaretravels10@gmail.com, mentioning your Airfare travel online reference number and airline cancelled flight details. In some cases, you will have to mail us a stamped copy provided by the airline.
Date Change Penalty
Rs.1050 (airline change fee) + difference in airfare (if any) Adult: 15 Child: 15 Infant: 0
Baggage Restriction
The Company will, at all times, have the right to refuse to carry any Baggage that does not comply with applicable law, the Citizens Charter framed by the Company, other policies of the Company and or any requirements of the Bureau of Civil Aviation Security (“BCAS”). As required by applicable law, Customers will be subjected to a security screening prior to boarding the aircraft.
As stipulated by BCAS guidelines, Customers may carry a maximum of one piece of Cabin Baggage, , with an additional restriction of maximum weight for one piece of 7 kgs., not to exceed 55cm + 35cm + 25cm (Total 115 cm) in dimension. The Company offers Customers the option to check-in up to 15 kgs. of Checked Baggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying Customer (this does not include infants below the age of 2 years).
Checked Baggage in excess of 15 kgs. is subject to payment of a fee of Rs 70/- per kg. to be paid at check-in at the airport. The Company may accept excess Baggage only for space permits.
The Company assumes no responsibility or liability for damage or wear and tear to luggage (including without limitation, scratches, tears, dents, soiling, breaking, leaking, scuffs, manufacturing defects etc. including any damage to the zippers, straps, wheels and/ or handles of the Baggage). Airfare will not be liable for any loss or damage caused by delay in the carriage by air, of Customers or Baggage.
We recommend that all medication, valuables and precious items (cameras, jewellery, money, electronics, etc.) and items which are perishable should be carried in the Customer’s Cabin Baggage and not the Checked Baggage. The Company shall not accept any responsibility for these items.
In any of the circumstances not covered in these Airfare Travel Regulations, the entire liability of the Company for loss, delay or damage to Baggage is limited to Rs. 200 per kg subject to a maximum of Rs.3000 only. Notwithstanding the above, the Company however assumes no liability for fragile or perishable item
Eligibility
The fare is only applicable if booked online. Payment Ticketing Upon realization of the payment, the ticket(s) will be dispatched through the courier company to the delivery address given at the time of booking. The processing time can vary from 1-2 days depending upon the city of delivery. The shipping details will be sent to you via email.
For e-tickets/Prepaid ticket advice (PTA), the e-ticket number or PTA details will be sent to you via email upon realization of full payment.
Combination
This fare cannot be combined with any other fare
Until the payment is realized in full, should there be an increase in airfare or taxes, the same will be intimated and charged to the customer.
Until the payment is realized in full, the booking is subject to cancellation by the airline or www.airfaretravelinfo.com without prior notice.
If the payment is not approved on a given credit card number (s), the customer will be notified as soon as possible. In such a scenario the customer needs to speak to the credit card company, or provide alternate credit card number, or change mode of payment as applicable.
Should there be any error on the booking/ticket; the customer should report the same within 24 hours of getting the confirmation email or product receipt, the former holding priority.
www.airfaretravelinfo.com is not responsible for loss/damage of shipment by the courier company.
Airfare Travel is not responsible for any schedule change by the airline after issuance of the ticket, but will inform the customer of the same.
All tickets are subject to date change and cancellation penalties with exception of some tickets being non-refundable but reusable at a later date as per the rules of the airline. Partially or half utilized tickets are non-refundable.
Before the commencement of your air travel, please check that you possess all the valid documents required for travel – Valid Photo ID, air tickets, etc. Contact the airline for further details.
If you require any further assistance, our travel consultants are available 24/7 and can be reached via phone or email.
